Like any industry, telecom jobs require hard work, education and the right attitude. What makes telecom different is a focus on technology, a willingness to provide the best customer service possible and an eye toward the future.

Approximately 60% of the nation’s telecom workers belong to the Communications Workers of America (CWA) or the International Brotherhood of Electrical Workers (IBEW).

They do this because unions and telecom employers engage in collective bargaining agreements to negotiate wages and benefits for technicians, customer service representatives and people who work in operator services roles.

The union/employer relationship is sometimes heated, but both parties have worked together for more than 100 years to make sure that telecom’s most precious asset—its workers—have good jobs, wages and benefits.

Telecom companies do their part in making the world a better place. Many have foundations that donate millions of dollars each year to literacy, education, safety, health and environmental programs.

In addition, almost all large telecom employers are focused on ‘green’ initiatives like reducing their carbon-footprints and recycling unwanted handsets and accessories. A good place to learn more about these efforts is on corporate websites. Look for annual reports or corporate responsibility reports to learn about specific employers.

We take for granted that our phone systems will always work, as we are so used to them “just working” all the time. But situations do happen, from natural disasters such as thunderstorms and tornadoes to construction projects that down power and phone lines. RAM continues to help companies with a back-up solution for their telecommunications needs, just in case.